1. The Short & Sweet Version
These terms apply to all digital setup, brand automation, and implementation services provided by Strategically Lou (referred to as “I”, “we”, “us”, or “our”). By paying your upfront invoice or ticking the agreement box, you (the “Client”) are agreeing to these terms.
2. What Is Included (The Scope)
We will build and implement the specific digital systems, workflows, or pages outlined in your project proposal or invoice. Any extra tweaks, additional platforms, or “can you just look at this too” requests outside of that specific list will be quoted separately at our current standard rate.
3. Your Assets & Content
To keep your project on schedule, we need your bits and pieces.
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The Timeline: You agree to provide all requested branding assets (logos, hex codes, fonts), copy, and images within 7 days of our project kick-off.
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The Legal Stuff: You guarantee that you own the rights to all text, logos, and images you give us. You indemnify us against any legal issues if you accidentally hand over content that belongs to someone else.
4. What Happens If Things Stall (The “Ghosting” Clause)
We book dedicated time in our diary to build your digital engine. If the project is delayed because you haven’t sent over your assets or feedback:
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Delays: If assets are not received within 14 days, your project will be moved to the back of our current queue, and a restart fee may apply to get back on the schedule.
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Termination: If we do not hear from you or receive your assets within 30 days, the project will be terminated, and because schedule space was held, your upfront payment is non-refundable.
5. Accessing Your Accounts & Security
To build your systems, we will need access to your third-party platforms (such as MailerLite, Stripe, WordPress, etc.).
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Secure Sharing: You agree to share these logins securely (ideally via a secure tool like LastPass or by setting us up with our own team member login), rather than via standard email or text.
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Liability Limit: While we treat your data with the absolute highest security and confidentiality, we cannot be held responsible for any issues, data breaches, or downtime caused by the third-party software platforms themselves.
6. Intellectual Property (Who Owns What)
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Your Stuff: You retain full ownership of all assets, logos, and copy you provide.
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Our Work: Once your upfront payment is completed, full ownership of the custom workflows, strategy, and setup we build transfers entirely to you upon completion and handover of the project.
7. Refunds & Cancellations
Because we block out dedicated project capacity in our schedule and begin strategy work immediately, the upfront payment is non-refundable once work has officially commenced or assets have been requested.